If I Pay for a next Day Air Delivery, Am I Guaranteed to Receive It the Next Day?
Air deliveries performed by UPS are counted via business days, so you will receive your package the business day after it has been shipped. We also do not ship orders placed after 4 pm EST on the same day, so Next Day orders placed after 4 pm will be shipped the following business day.
Why Can’t I Check the Tracking of My Package?
After you place your order, an email will be sent to you with the tracking number within a business day. If you did not receive this email, it’s possible that the e-mail was entered incorrectly, sent to your spam folder, or blocked. If you did not receive this email, please call or email us and we’ll be happy to give you the status of your shipment.
Why Does My Tracking Info Still Say “Label Created, Not yet in the System” When I Placed It X Days Ago?
If your order was placed via USPS, sometimes your label might not show up in their system even 1-3 days after they have received the package. The same can happen for UPS orders, although they almost always show up in their system the night which they are shipped. If you have any questions regarding the status of your order, please contact us and we will investigate the matter.
I Placed My Order but I No Longer Need It. Can I Return It and Get a Refund?
We accept returns for unused items as long as they are placed within 30 days after the day they are purchased. Although shipping is free upon order, we still incur a cost for every order that is shipped, and you will be refunded the amount of your order once we receive the returned goods, minus the cost of shipping.