12 PANEL NOW PRIVACY POLICY
Effective Date: August 29, 2026
Last Updated: August 29, 2026
12 Panel Now respects the privacy of our customers, website visitors, wholesale customers, distributors, resellers and other individuals who interact with us.
This Privacy Policy explains how 12 Panel Now may collect, use, disclose, retain and protect personal information when you visit 12panelnow.com, create an account, place an order, contact us, subscribe to communications or otherwise interact with 12 Panel Now.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE MAY COLLECT
Depending upon how you interact with 12 Panel Now, we may collect information such as:
Contact information, including your name, company name, billing address, shipping address, email address and telephone number.
Account information, including usernames, account identifiers, login credentials or account preferences.
Transaction and commercial information, including products purchased or considered, order history, quotations, invoices, returns, shipping information, account status and communications regarding transactions.
Payment-related information. Payments may be processed through third-party payment processors. We may receive limited payment-related information such as transaction confirmation, payment type or partial card information. We do not necessarily receive or store complete payment-card numbers when transactions are processed by third-party payment processors.
Website and device information, which may include IP address, browser type, device type, operating system, pages visited, referring pages, timestamps, interactions with the website and similar technical information.
Customer-service communications, including emails, telephone communications, contact-form messages, product questions, return requests and other communications submitted to us.
Business information supplied by wholesale, distributor, reseller, government, private-label or commercial customers.
Marketing preferences, including whether you have requested or consented to receiving promotional communications.
Information provided voluntarily, including information you choose to submit when communicating with us.
2. HOW INFORMATION IS COLLECTED
Information may be collected:
Directly from you when you place an order, create an account, request a quotation, complete a form, subscribe to communications, contact us or otherwise provide information.
Automatically through cookies, server logs, analytics tools and similar technologies when you use our website.
From service providers involved in payments, fraud prevention, shipping, analytics, marketing, website hosting and related operations.
From business customers, employers or organizations where appropriate in connection with legitimate commercial relationships.
From publicly available or commercially available sources where permitted by law.
3. HOW WE USE PERSONAL INFORMATION
12 Panel Now may use personal information for legitimate business purposes including:
Processing, fulfilling and shipping orders.
Processing payments and refunds.
Creating and maintaining customer accounts.
Providing quotations and invoices.
Responding to questions and customer-service requests.
Managing returns, warranty claims, shipping claims and product complaints.
Communicating regarding transactions and account activity.
Detecting and preventing fraud, misuse, security incidents and unauthorized transactions.
Maintaining and improving our website, products and services.
Conducting business analytics and understanding website usage.
Maintaining inventory, accounting, tax and business records.
Administering wholesale, distributor, reseller and private-label relationships.
Sending marketing communications where permitted by applicable law.
Complying with legal, regulatory, tax, accounting, product-safety and law-enforcement requirements.
Establishing, exercising or defending legal rights.
Protecting 12 Panel Now, our customers and others from fraud, abuse, security threats and unlawful activities.
4. PAYMENT PROCESSING
12 Panel Now may use third-party payment providers to securely process credit-card and other electronic payments.
Payment information submitted during checkout may therefore be transmitted directly to or processed by the applicable payment processor.
Those providers maintain their own privacy and security practices.
12 Panel Now does not represent that we independently store complete credit-card numbers merely because a payment is made through our website.
5. SHIPPING AND ORDER FULFILLMENT
Information necessary to fulfill an order may be provided to shipping carriers, freight companies, fulfillment providers, warehouses, manufacturers, drop-shipping partners or other service providers involved in fulfilling or delivering the transaction.
This may include information such as the recipient’s name, business name, shipping address, telephone number, email address and shipment details.
6. SERVICE PROVIDERS
We may disclose personal information to companies that perform services for us where reasonably necessary for legitimate business purposes.
Such providers may include website hosting providers, payment processors, shipping companies, fraud-prevention providers, information-technology providers, customer-service systems, email providers, analytics services, advertising services, accountants, attorneys and other professional service providers.
Service providers are expected to process information in accordance with applicable contractual and legal requirements.
7. SALE OR SHARING OF PERSONAL INFORMATION
12 Panel Now does not sell customer personal information in exchange for money as part of our ordinary business model.
However, certain website analytics, advertising, cookie or tracking technologies can be considered a “sale” or “sharing” of personal information under some state privacy laws even when no money is exchanged.
Where applicable law provides a right to opt out of such activity, 12 Panel Now will honor legally valid requests and applicable browser-based preference signals as required by law.
Where required, our website may provide a “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or similar mechanism for exercising applicable privacy rights.
8. COOKIES AND SIMILAR TECHNOLOGIES
12panelnow.com may use cookies, pixels, tags, local storage and similar technologies to operate and secure the website, remember preferences, maintain shopping-cart functionality, understand website traffic, measure performance and support advertising or marketing.
Cookies may include:
Essential cookies necessary for website functionality, account access, shopping carts, checkout and security.
Analytics cookies used to understand how visitors use our website.
Preference cookies used to remember selections and settings.
Advertising or marketing technologies that may be used to measure campaigns or provide relevant advertising where permitted.
The cookies and technologies actually used may change as our website and providers change.
Users can generally modify cookie settings through their browser and, where available, through our website’s cookie or privacy controls.
Blocking certain essential technologies may affect website functionality.
9. ANALYTICS AND ADVERTISING
We may use analytics providers and advertising platforms to measure traffic, understand website use, evaluate marketing campaigns and improve our services.
Depending upon the provider and your settings, those companies may collect information regarding your browser, device, IP address, page interactions and similar online activity.
Where applicable law requires consent or provides an opt-out right, we will provide appropriate choices.
10. EMAIL COMMUNICATIONS
We may send transactional communications regarding orders, shipping, account activity, customer-service requests, product issues and other administrative matters.
Where permitted by law, we may also send promotional communications.
Marketing emails will include an appropriate method for unsubscribing.
Unsubscribing from promotional email does not prevent us from sending necessary transactional or administrative messages concerning an order or account.
11. SMS OR TEXT MESSAGES
If 12 Panel Now offers text-message communications and you affirmatively enroll, information associated with the service may be used to provide the communications you requested.
If you consent to receive conversational, informational, and/or promotional SMS messages from 12 Panel Now, Inc. (12panelnow.com), you agree to receive SMS messages from us at the phone number you provide. By opting in, you confirm you have read our Privacy Policy and SMS Terms.
Types of SMS messages we may send include:
- Conversational messages, including two-way customer support and replies to your questions.
- Informational messages, including order updates, shipping notifications, account notices, service-related notifications and other administrative communications.
- Promotional messages, including special offers, product updates and marketing messages, only if you opt in.
Consent to receive promotional text messages is not intended to be a condition of purchasing goods or services unless otherwise expressly and lawfully disclosed.
SMS consent is not a condition of purchase.
If we collect your phone number through a website form, including a “Contact Us” form, any SMS consent checkbox should be optional, unchecked by default, and accompanied by clear consent language.
Message and data rates may apply.
Message frequency may vary.
You may opt out of SMS communications at any time by replying STOP.
You may request assistance by replying HELP.
No mobile opt-in or text-message consent will be shared with third parties or affiliates.
Phone numbers collected for SMS communication will only be used for communication with 12 Panel Now and will not be shared for marketing purposes.
We do not share, sell, lease or rent your mobile phone number or SMS opt-in data to third parties for their marketing purposes. Mobile information is used strictly to provide the requested messaging services. We do not provide SMS opt-in data to third-party affiliates for marketing purposes, except where disclosure is required by law or is necessary to provide the messaging service, such as to a mobile carrier or messaging-platform provider.
You may withdraw consent to marketing text messages using the applicable opt-out instructions.
12. LEGAL DISCLOSURES
12 Panel Now may disclose personal information where reasonably necessary to:
Comply with a subpoena, court order, legal process or applicable law.
Respond to lawful requests from governmental or law-enforcement authorities.
Investigate suspected fraud or unlawful activity.
Protect the safety, property, security or legal rights of 12 Panel Now, our customers or others.
Establish, exercise or defend legal claims.
Comply with tax, accounting, regulatory, product-safety or other legal obligations.
13. BUSINESS TRANSFERS
If 12 Panel Now or substantially all or part of its business or assets is involved in a merger, acquisition, financing, reorganization, sale, bankruptcy or similar transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.
Any successor organization may continue to use information in accordance with applicable privacy obligations.
14. DATA SECURITY
12 Panel Now uses reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction or misuse.
However, no website, database, network, internet transmission or electronic-storage system can be guaranteed to be completely secure.
For this reason, 12 Panel Now cannot guarantee absolute security.
If you believe your account or information may have been compromised, please contact us promptly.
15. DATA RETENTION
12 Panel Now retains personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal purposes.
Retention periods may depend upon the type of information and may include considerations such as:
Order fulfillment and customer service.
Accounting and tax obligations.
Warranty and product-quality records.
Fraud prevention and security.
Contractual relationships.
Legal claims and dispute resolution.
Regulatory or recordkeeping requirements.
When information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.
16. CHILDREN’S PRIVACY
The 12 Panel Now website and products are not directed to children under 13.
We do not knowingly intend to collect personal information online directly from children under 13 without legally required parental authorization.
If you believe a child under 13 has provided personal information directly to us inappropriately, please contact us so that we can investigate and take appropriate action.
17. SENSITIVE INFORMATION
Please do not send Social Security numbers, medical records, specimen information, complete financial-account credentials or other highly sensitive information through ordinary website contact forms or unsecured email unless specifically requested and an appropriate secure method has been provided.
Our general e-commerce website is not intended to serve as a repository for medical records or laboratory patient records.
18. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have privacy rights under applicable state law.
Depending upon your state, our business’s applicability under that state’s law, and the type of information involved, these rights can include:
The right to know or access personal information.
The right to request deletion.
The right to correct inaccurate personal information.
The right to obtain a portable copy of certain information.
The right to opt out of certain sales or sharing of personal information.
The right to opt out of certain targeted advertising.
The right to limit certain uses or disclosures of sensitive personal information where applicable.
The right not to receive unlawful discriminatory treatment for exercising privacy rights.
12 Panel Now will honor applicable privacy rights when required by law.
19. CALIFORNIA PRIVACY RIGHTS
If the California Consumer Privacy Act, as amended, applies to 12 Panel Now and your information, California residents may have rights concerning their personal information including rights to know, access, delete, correct, opt out of certain sales or sharing, limit certain uses of sensitive personal information where applicable, and receive non-discriminatory treatment for exercising applicable rights.
California residents may also use legally recognized opt-out preference signals, such as Global Privacy Control, where applicable law requires those signals to be honored.
Nothing in this Policy limits rights available under applicable California law.
20. PRIVACY REQUESTS
To submit an applicable privacy request, contact:
Email: info@12panelnow.com
Telephone: 561-897-9238
Mail:
12 Panel Now
801 N Congress Ave., Suite 101
Boynton Beach, FL 33426
Please identify your request as a Privacy Request and provide sufficient information for us to reasonably identify the records involved.
21. VERIFYING REQUESTS
For security and fraud-prevention purposes, 12 Panel Now may need to verify your identity before fulfilling certain privacy requests.
Verification may involve confirming information reasonably associated with your account or prior transaction.
We will not request unnecessary sensitive information solely for verification.
Where permitted by law, an authorized agent may submit certain requests on behalf of another individual, although we may require evidence of the agent’s authority.
22. REQUEST EXCEPTIONS
Privacy rights are not absolute.
Applicable law may permit or require 12 Panel Now to retain information necessary for purposes such as completing transactions, maintaining business records, complying with tax requirements, detecting fraud, maintaining security, honoring warranties, defending legal claims or complying with legal obligations.
We will respond to requests in accordance with applicable law.
23. NON-DISCRIMINATION
Where applicable law provides privacy rights, 12 Panel Now will not unlawfully discriminate against an individual merely because they exercised an applicable privacy right.
24. GLOBAL PRIVACY CONTROL
Where required by applicable law and technically applicable to our website, 12 Panel Now will process recognized browser-based opt-out preference signals, such as Global Privacy Control, in accordance with applicable requirements.
25. THIRD-PARTY WEBSITES
Our website may contain links to websites, platforms or services operated by other organizations.
This Privacy Policy does not govern those third parties.
We encourage users to review the privacy policies of third-party websites before providing personal information.
26. ACCOUNT SECURITY
Customers are responsible for protecting account credentials and restricting unauthorized access to their accounts.
Please notify 12 Panel Now promptly if you believe an account has been accessed without authorization.
27. INTERNATIONAL USERS
12 Panel Now is based in the United States.
If you access our website from outside the United States, information may be processed or stored in the United States or other locations in which our service providers operate, subject to applicable legal requirements.
International customers are responsible for determining whether their interactions with 12 Panel Now are subject to additional local requirements.
28. DO NOT TRACK
Some browsers provide “Do Not Track” signals that are not subject to a single universally accepted industry standard.
12 Panel Now will comply with legally recognized browser privacy preference mechanisms where applicable law requires us to do so.
29. CHANGES TO THIS PRIVACY POLICY
12 Panel Now may update this Privacy Policy periodically to reflect changes in technology, business practices, website functionality, service providers or legal requirements.
The effective or last-updated date at the top of this Policy will be revised when appropriate.
Material changes will be handled in accordance with applicable legal requirements.
30. CONTACT US
Questions concerning this Privacy Policy or 12 Panel Now’s privacy practices may be directed to:
12 Panel Now
801 N Congress Ave., Suite 101
Boynton Beach, FL 33426
Telephone: 561-897-9238
Email: info@12panelnow.com
Please include “Privacy” in the subject line when contacting us regarding a privacy matter.
