Privacy Policy + SMS Terms 

Privacy Policy 

Overview 

At 12panelnow.com, your privacy is our priority. We are committed to protecting your privacy at all times and in all situations. 

What information we collect 

We may collect the following information when you register for an account, place an order, contact us, or otherwise use the Website: 

  • Identity & contact information (e.g., name, shipping/billing address, email address, phone number). 
  • Account information (e.g., login credentials). 
  • Demographic information you choose to provide (e.g., date of birth, gender). ● Order and transaction information (e.g., products purchased, shipping details). ● Device and usage information (e.g., IP address, browser type, access times, and pages viewed). 
  • Cookies and similar technologies (used for site functionality, analytics, and preferences). 
  • Referral information (if you use our “Refer-A-Friend” feature, we may collect your friend’s name and email address solely to send a one-time invitation email). 

How we use the information we collect 

  • Order processing and fulfillment (e.g., processing orders, shipping products, customer service). 
  • Account administration (e.g., account setup, verification, account updates, deactivation requests). 
  • Security and fraud prevention (e.g., confirming identity and preventing unauthorized transactions). 
  • Site operations and analytics (e.g., performance evaluation, understanding site traffic and clickstream data). 
  • Customer communications (e.g., responding to inquiries, order-related communications, administrative messages). 
  • Marketing communications (email) (only if you opt in, such as newsletters and promotional emails). 

How we share your information 

12 Panel Now does not sell your personal information.

  • Your name and address are used solely to process and fulfill orders unless you give prior consent for another use. 
  • Without your consent, your personal information will never be sold, given, rented, or traded to others for purposes other than order fulfillment. 
  • We may share information with service providers who help us operate the Website and fulfill orders (for example, shipping providers, payment processors, and IT/security providers) as needed to provide services. 
  • No mobile opt-in or text message consent will be shared with third parties or affiliates. 

SMS Terms of Service (Text Messaging) 

If you consent to receive conversational, informational, and/or promotional SMS messages from 12 Panel Now, Inc. (12panelnow.com), you agree to receive SMS messages from us at the phone number you provide. Message and data rates may apply; Messaging frequency may vary. By opting in, you confirm you have read our Privacy Policy and SMS Terms.” 

Types of SMS messages we may send include: 

  • Conversational messages (two-way support and replies to your questions) ● Informational messages (order updates, shipping notifications, account or service notices) 
  • Promotional messages (special offers, product updates, and marketing messages, only if you opt in) 

Standard disclosures: 

  • Reply STOP to opt out. 
  • Reply HELP for support. 
  • Message and data rates may apply. 
  • Message frequency may vary. 

SMS opt-in (website forms / “Contact Us”) 

If we collect your phone number through a website form (including the “Contact Us” page), the SMS consent checkbox must meet these requirements: 

  • The SMS consent checkbox is optional and unchecked by default. ● Consent is captured using clear language near the checkbox. 

SMS consent is not a condition of purchase.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Phone numbers collected for SMS communication will only be used for communication with 12 Panel Now and will not be shared for marketing purposes.

SMS Communication & Mobile Data

By providing your phone number on our website, you may opt-in to receive conversational or informational SMS messages from 12PanelNow, including customer support responses, order updates, and service-related notifications.

SMS consent is not a condition of purchase.

Message and data rates may apply. Messaging frequency may vary.

You may opt out of SMS communications at any time by replying STOP, or request assistance by replying HELP.

We take your privacy seriously. We do not share, sell, lease, or rent your mobile phone number or SMS opt-in data to third parties for their marketing purposes. Your mobile information is used strictly to provide the requested messaging services. We do not provide your SMS data to any third-party affiliates for any reason, except as required by law or as necessary to provide the service (e.g., to the mobile carrier or messaging platform provider).

Refer-A-Friend 

If you choose to use our referral service to tell a friend about our site: 

  • We will ask for your friend’s name and email address. 
  • We will send a one-time email invitation. 
  • We do not store this referral information and use it only to send the one-time email. Log files (automatic data collection)

When you visit our site, we may automatically log: 

  • IP address 
  • Browser type 
  • Access times 
  • Clickstream data (screens/pages visited) 

We use this information to: 

  • Evaluate site performance 
  • Understand where visitors come from 
  • Improve our content and user experience 

Log files are not tied to personally identifiable information. 

Cookies 

Cookies are small pieces of data stored on your device by your browser. We may use cookies to: 

  • Provide a seamless site experience 
  • Support site functionality (including sessions) 
  • Combine with log files to analyze site traffic and improve performance 

If your browser rejects cookies, the site may not recognize you and you may need to manually enter login information. 

Third-party pixels and cookies 

When you visit our website, log in, register, or open an email, cookies, pixels, ad beacons, and similar technologies may be used by online data partners or vendors to associate these activities with information they or others have about you, including your email address. 

You may opt out of receiving this advertising by visiting: 

  • https://app.retention.com/optout

Additional information: 

  • https://retention.com/support/update-privacy-policy/
Site security 

We use reasonable security measures designed to protect personal information, including encrypted pages and SSL. However, no method of transmission over the internet and no method of electronic storage is guaranteed to be 100% secure. 

Access to member personal information is limited to authorized management personnel and member services, and information is protected by ID and password controls. Web security is reviewed regularly. 

Correcting/updating personal information 

After becoming a subscriber, you may correct or update your personal information by logging into your account and using the “Edit Information” function.

If you wish to deactivate your account, you may contact us through the “Log In” section or the “Contact Us” section. 

Links to other websites 

The Website may contain links to other websites not owned or operated by us. When you click an external link, you may leave the 12panelnow.com site. 

Those external sites may collect information independently, and their privacy practices may differ from ours. We encourage you to review the privacy policies and terms of any third-party sites you visit. 

Communications 

We may contact you for the following reasons: 

  • If you contact us for a particular reason 
  • To communicate about your orders (order confirmations, shipping updates, etc.) ● For administrative purposes (such as account notices or contest administration) 

Administrative emails will not contain promotional materials. If you opt in to newsletters, those messages may include promotional content. 

Disclaimer definitions 

For clarity, the following terms apply: 

  • Cookie: A small piece of data generated by a website and stored by your browser to recognize your browser, track analytics, and remember preferences. 
  • Company: 12 Panel Now, Inc., the operator of this Website and provider of Services. ● Service: The services, products, and information provided by 12 Panel Now, Inc., including drug testing supplies, educational materials, and related content made available on this Website. 
  • Website: https://www.12panelnow.com
  • You: Any individual, organization, or entity using or accessing the Website or Services. 

Limited liability 

  • All content and materials on the Website are provided “as is” and may be updated, changed, or removed without prior notice. 
  • Prices and product descriptions may contain typographical or programming errors. ● We assume no liability for consequences resulting from such errors. ● Links to third-party websites are provided for convenience only and do not imply endorsement; we are not responsible for third-party content or practices. 

Errors and omissions 

We make no guarantees regarding the accuracy, completeness, or reliability of content on the Website. We may modify or discontinue the Service at any time without notice. 

General disclaimers 

The Website, its content, and Services are provided on an “as is” and “as available” basis without warranties of any kind, including:

  • Merchantability 
  • Fitness for a particular purpose 
  • Non-infringement 

Copyright 

All intellectual property rights (text, graphics, logos, images, and product information) belong to 12 Panel Now, Inc. Unauthorized copying, distribution, reproduction, or use is prohibited without prior written consent, unless otherwise permitted by law. 

Health disclosure 

Information on the Website is for informational purposes only and is not medical, legal, or professional advice. 

  • Do not act or rely on this information without consulting a qualified professional. ● In a medical emergency, call 911. 
  • Use of drug testing products should comply with applicable federal, state, and local regulations. 

Educational disclosure 

Content made available through the Website (blogs, guides, product descriptions) is for educational purposes only and does not constitute medical advice or treatment recommendations. Reliance on educational materials is at your own risk. 

Advertising disclosure 

The Website may include advertisements or promotional content for products (including third-party products). We do not guarantee or endorse third-party claims. 

Testimonials disclosure 

Testimonials reflect individual customer experiences and results may vary. Testimonials are not a guarantee of future outcomes. 

Forensic Use statement 

Certain devices are intended for Forensic Use Only (drug abuse testing for law enforcement purposes). Appropriate users may include court systems, police departments, probation/parole offices, detention centers, correctional facilities, and labs performing forensic testing for those entities. 

Some drug test kits (including certain Fentanyl and specialty tests such as K2/Spice, Alcohol, Cotinine, ETG, Synthetic Marijuana, Ketamine, LSD, Methaqualone, Bath Salts, Kratom, Tianeptine, Xylazine, Psilocybin, and similar products) may fall under this category and are marked on the product page. 

If you have questions about intended use, contact: [email protected] Supplementation

We may correct or supplement address information with standardized postal formatting to ensure deliveries and reduce costs associated with returns or delivery issues.

Contests 

We may run contests from time to time. Entry may require an ID and password and your guess. If you win, you may choose whether to have your first name and state posted publicly. Winners’ names are never shared with sponsors or customers without consent. 

Your consent 

By using our Website and Services, you acknowledge and agree to this Privacy Policy (including the SMS Terms of Service). 

Contact us 

Your feedback is always welcome. Contact us: 

  • Email: [email protected] 
  • Phone: 561-897-9238 
  • Mail: 12 Panel Now, 801 N Congress Ave. Ste 101, Boynton Beach, FL 33426

SMS Communication & Mobile Data

If you provide your phone number on our website, you may have the option to opt in to receive SMS (text) messages from 12PanelNow. These messages may include customer support responses, order updates, shipping notifications, or service-related information.

SMS consent is not a condition of purchase.

Message and data rates may apply. Messaging frequency may vary.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

No mobile opt-in or text message consent will be shared with third parties or affiliates. Your phone number will only be used for communication directly related to your interaction with 12PanelNow.

At 12panelnow.com, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 128 bit encrypted SSL to increase the security of our customer.s information. However, we 12 panel now. do not guarantee complete security on stored information, however, we have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information.

How Do We Use the Information We Collect?

When you become an 12panelnow.com member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth.

12panelnow.com will NOT share data with trusted partners to help us perform statistical analysis.

Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Refer-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. 12panelnow.com does not store this information and uses it for the sole purpose of sending this one-time email.

Our Use of Log Files

When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security

All 12panelnow.com employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.

Correcting/Updating Your Personal Information

After becoming an www.12panelnow.com subscriber you may correct/update your personal information by clicking on the ‘Log In’ link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the ‘Log In’ section, or the ‘Contact Us’ section.

Links To Other Sites

This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the 12panelnow.com site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Communication

From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from www.12panelnow.com.

Disclaimer

To clarify the terms used in this Disclaimer:

Cookie: A small piece of data generated by a website and stored by your browser. It is used to recognize your browser, track analytics, and remember preferences such as login details or language settings.

Company: Refers to 12 Panel Now, Inc., the operator of this Website and provider of Services.

Service: The services, products, and information provided by 12 Panel Now, Inc., including but not limited to drug testing supplies, educational materials, and related content as made available on this Website.

Website: Refers to the official website of 12 Panel Now, accessible at: https://www.12panelnow.com.

You: Any individual, organization, or entity using or accessing the Website or Services offered by 12 Panel Now.

Limited Liability

12 Panel Now endeavors to ensure that the information, prices, and product details provided on the Website are accurate and current. However, errors may occur despite our best efforts.

  • All content and materials on the Website are provided “as is” and may be updated, changed, or removed without prior notice.
  • Prices and product descriptions are subject to typographical or programming errors. 12 Panel Now assumes no liability for consequences resulting from such errors.
  • Hyperlinks to third-party websites or services are provided for convenience only and do not imply endorsement. We are not responsible for the content, practices, or policies of third-party sites.

Links to Other Websites Disclaimer

This Disclaimer applies solely to Services provided by 12 Panel Now. The Website may include links to external websites not owned or operated by us. We are not responsible for the accuracy, reliability, or policies of such sites. We strongly encourage You to review the Privacy Policies and Terms of Service of any external websites You visit.

Errors and Omissions Disclaimer

12 Panel Now makes no guarantees regarding the accuracy, completeness, or reliability of content provided on the Website. In no event shall 12 Panel Now, its officers, employees, or affiliates be liable for any damages arising from the use of, or inability to use, the Service or its content. We reserve the right to modify or discontinue the Service at any time without notice.

General Disclaimer

The Website, its content, and Services are provided on an “as is” and “as available” basis without warranties of any kind. 12 Panel Now is a distributor, not a publisher, of third-party content. We disclaim all warranties, including, but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

Copyright Disclaimer

All intellectual property rights, including text, graphics, logos, images, and product information on the Website, belong to 12 Panel Now, Inc. Unauthorized copying, distribution, reproduction, or use of these materials is prohibited without prior written consent, unless otherwise permitted by law.

Health Disclosure

The information provided on the Website is for informational purposes only and should not be considered medical, legal, or professional advice. Drug testing products and information provided are intended for forensic, workplace, or investigational use only, unless otherwise stated.

  • Do not act or rely on this information without consulting a qualified healthcare or legal professional.
  • In case of a medical emergency, immediately contact a doctor or call 911.
  • Use of drug testing products should comply with applicable federal, state, and local regulations.

Educational Disclosure

Content made available through the Website, including blogs, guides, or product descriptions, is for educational purposes only. It does not constitute medical advice, diagnostic guidance, or recommendations for treatment. Reliance on such educational materials is solely at Your own risk.

Advertising Disclosure

This Website may include advertisements or promotional content for products, including those offered by third parties. 12 Panel Now does not guarantee or endorse the claims, reliability, or performance of third-party products or services advertised.

Testimonials Disclosure

Testimonials featured on the Website represent the personal experiences of individual customers. These results are not typical, may vary from person to person, and are not intended to guarantee future outcomes. Testimonials should not be interpreted as promises of results.

Your Consent

By using our Website and Services, You acknowledge and agree to the terms outlined in this Disclaimer.

STATEMENT ON FORENSIC USE OF PRODUCTS

You have read and understand that all Forensic Use Only devices are intended for use only in drug abuse testing for law enforcement purposes.

Appropriate users of such devices include, for example, court systems, police departments, probation/parole offices, juvenile detention centers, prisons, jails, correction centers and other similar law enforcement entities, or laboratories or other establishments performing forensic testing for these entities.

Some drug test kits that test for Fentanyl, and specialty tests, like the K2/Spice, Alcohol (ALC), Cotinine (COT), Ethyl Glucuronide(ETG), Fentanyl(FEN), Synthetic Marijuana (K2), Ketamine (KET), Lysergic Acid Diethylamide (LSD), Methaqualone (MQL), Bath Salts (MDPV), Kratom (Krat), Tianeptine (ZAZA) Xylazine, Psilocybin(Mushrooms) drug test, fall under the category of Forensic Use Only.

These designations are marked on the product’s page. Some saliva/oral-based drug detection devices are for forensic use only. However, if you have any doubts about the intended use and setting for any rapid screening device, it’s advisable to get in touch with [email protected]

Supplementation

We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Contests

Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winner.s names are NEVER shared with our customers without their consent.

Our Use of Cookies

Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Third Party Pixels and Cookies:

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. This information can also be found here: https://retention.com/support/update-privacy-policy/

Your Feedback is Always Welcome

We welcome your comments and questions about our privacy policy – or anything else you might want to talk about. You can reach us via email at [email protected]

Phone: 561-897-9238

Or by mail:
12 Panel Now
801 N Congress Ave. Ste 101

Boynton Beach, FL 33426