12 PANEL NOW

MASTER TERMS & CONDITIONS

Effective Date: August 29, 2026
Last Updated: August 29, 2026

These Master Terms & Conditions (“Terms”) govern access to and use of 12panelnow.com and purchases, orders and transactions with 12 Panel Now through our website, telephone, email, quotation, invoice, purchase order, wholesale account, distributor or reseller account, private-label program, OEM program, or other sales channel operated by 12 Panel Now.

IMPORTANT NOTICE

These Terms incorporate by reference and include the following separate 12 Panel Now policies:

Privacy Policy

Return & Refund Policy

Forensic Use Only (FUO) / Employment & Insurance (E&I) Policy & Customer Acknowledgement

Together, these Terms and the incorporated policies constitute the agreement applicable to your use of our website and purchases from 12 Panel Now, except where a separately negotiated written agreement expressly provides otherwise.

By accessing our website, creating an account, placing an order, submitting a purchase order, approving a quotation or invoice, approving artwork or product specifications, purchasing or using products, or otherwise completing a transaction with 12 Panel Now, you acknowledge that you have had the opportunity to review and agree to these Terms and all applicable incorporated policies.

If you do not agree, you should not place an order or use products purchased from 12 Panel Now.

1. PRODUCTS AND PRODUCT INFORMATION

12 Panel Now supplies drug and alcohol testing products, specimen-collection products, rapid screening devices and related products and supplies.

Products may have different:

Regulatory classifications
Intended uses
Specimen types
Drug configurations
Cutoff levels
Certifications
Clearances
Labeling requirements
Use restrictions

Depending upon the specific product, classifications or designations may include FDA Cleared, CLIA Waived, Professional Use, Employment & Insurance (E&I), Forensic Use Only (FUO) or other classifications identified by the applicable product labeling.

Customers are responsible for reviewing the product description, package labeling, instructions for use, package insert, intended-use designation and applicable product documentation before purchasing or using a product.

The regulatory classification of one product must never be assumed to apply to another product merely because the products look similar, use the same specimen type, or test for similar drugs or analytes.

The specific product’s labeling and intended-use designation controls.

2. CUSTOMER RESPONSIBILITY FOR PRODUCT SELECTION

The customer is responsible for determining whether a particular product is appropriate and lawful for the customer’s intended application, testing program, jurisdiction and end user.

The availability of a product for purchase from 12 Panel Now does not constitute a representation that the product may lawfully or appropriately be used for every purpose, testing program, end user or jurisdiction.

Customers conducting workplace, forensic, correctional, court, insurance, clinical, federally regulated or other specialized testing are responsible for understanding and complying with applicable laws, regulations and program requirements.

When uncertain, customers should contact 12 Panel Now before purchasing or using the product.

3. PRODUCT DESCRIPTIONS, IMAGES AND SPECIFICATIONS

12 Panel Now makes commercially reasonable efforts to provide accurate descriptions, configurations, cutoff levels, specifications, images, regulatory information, pricing and availability.

Manufacturers may modify packaging, labeling, components, product design or other characteristics.

Website photographs may therefore be representative and may not always reflect minor packaging, labeling or design changes.

Customers requiring a specific:

Drug configuration
Cutoff level
Specimen type
Regulatory designation
Minimum expiration requirement
Packaging configuration
Product specification

should confirm that requirement with 12 Panel Now before ordering.

Official product labeling and manufacturer instructions applicable to the particular device take precedence over general website descriptions if an inconsistency exists.

4. ORDERS AND ORDER ACCEPTANCE

Submitting an order does not automatically constitute acceptance by 12 Panel Now.

12 Panel Now reserves the right to accept, reject, limit, hold or cancel orders for legitimate business reasons, including:

Product availability
Pricing or website errors
Payment problems
Suspected fraud
Regulatory concerns
Account status
Shipping restrictions
Quantity limitations
Orders inconsistent with product labeling or intended use

If payment has already been collected for an order that 12 Panel Now does not accept, the applicable amount will be refunded.

5. PRICING AND ERRORS

12 Panel Now makes reasonable efforts to maintain accurate pricing.

Typographical, programming, inventory, pricing or other errors may nevertheless occur.

We reserve the right to correct errors and, where appropriate, modify or cancel an affected order before shipment.

If an affected order has already been paid and is canceled, the applicable payment will be refunded.

Website prices may differ from wholesale, distributor, government, contract, marketplace, private-label, volume or specially negotiated prices.

6. PAYMENT

Customers authorize 12 Panel Now and its authorized payment providers to charge the payment method provided for applicable products, shipping, taxes and disclosed charges.

Customers purchasing under approved credit terms must pay according to the applicable invoice or written credit agreement.

Past-due accounts may be placed on credit hold.

To the extent permitted by law, commercial customers may be responsible for reasonable costs associated with collecting undisputed delinquent balances.

7. TAXES

Customers are responsible for applicable sales, use and other transaction taxes unless a valid exemption or resale certificate has been provided and accepted.

Customers claiming reseller or tax-exempt status are responsible for providing and maintaining valid documentation.

8. SHIPPING AND DELIVERY

Shipping and delivery dates are estimates unless expressly guaranteed in writing.

12 Panel Now is not responsible for carrier delays or circumstances outside our reasonable control after an order has been properly tendered for shipment, except where otherwise required by law.

Customers are responsible for providing complete and accurate shipping information.

Additional carrier charges resulting from:

Incorrect addresses
Address corrections
Refused shipments
Redelivery
Storage
Residential delivery
Limited-access delivery
Lift-gate service
Other customer-requested or carrier-imposed services

may be charged to the customer where applicable.

9. INSPECTION OF SHIPMENTS

Customers should inspect merchandise promptly following delivery.

Visible shipping damage, shortages, incorrect merchandise or other shipment discrepancies should be reported promptly.

Claims involving damaged or defective merchandise should ordinarily be reported within 5 business days of delivery whenever reasonably possible.

12 Panel Now may request photographs, packaging, lot numbers, expiration information, shipping documentation or other information reasonably necessary to investigate a claim.

Customers should retain affected merchandise and packaging until the claim is resolved.

10. RETURN & REFUND POLICY INCORPORATED

The separate 12 Panel Now Return & Refund Policy is incorporated into these Terms by reference and forms part of the agreement between the customer and 12 Panel Now.

The following is a summary of important return provisions. The complete Return & Refund Policy contains additional terms and conditions.

30-DAY RETURN PERIOD

Eligible standard products may be returned within 30 days of receipt.

Eligible merchandise must generally be:

Unused
Unopened
Undamaged
Unaltered
Unexpired
In original packaging
In resalable condition

All original components, instructions and accessories must accompany the product.

Return authorization may be required.

15% RESTOCKING FEE

Approved returns of correctly supplied standard merchandise are subject to a:

15% RESTOCKING FEE

The restocking fee will be deducted from the amount otherwise eligible for refund.

SHIPPING CHARGES

Original shipping, freight, expedited delivery, handling and similar transportation charges are generally NON-REFUNDABLE, except where the return results solely from a verified 12 Panel Now shipping error or where otherwise required by law.

Customers returning merchandise because it is no longer wanted or needed are responsible for return shipping.

GENERAL REFUND CALCULATION

An approved standard return will ordinarily be calculated as:

Eligible Product Purchase Price

MINUS 15% Restocking Fee

MINUS Non-Refundable Shipping/Freight

MINUS Other Applicable Charges

Customers should review the complete 12 Panel Now Return & Refund Policy before purchasing.

11. PRODUCTS SHIPPED IN ERROR

If 12 Panel Now ships merchandise different from what was ordered, please notify us promptly.

After verification, 12 Panel Now may provide replacement merchandise, return authorization, credit or refund.

When merchandise is returned solely because of a verified 12 Panel Now shipping error:

The 15% restocking fee will NOT apply.

Reasonable authorized return-shipping costs will also be covered by 12 Panel Now.

12. DEFECTIVE PRODUCTS

Customers who believe merchandise is defective should discontinue use of the affected product and contact 12 Panel Now promptly.

We may request:

SKU
Product name
Lot number
Expiration date
Photographs
Quantity affected
Storage conditions
Description of the issue
Testing procedure used
Other information reasonably necessary to investigate

Customers should not destroy merchandise involved in a quality complaint unless authorized.

For merchandise verified to have been defective when supplied, 12 Panel Now may provide replacement, credit or refund as appropriate.

The 15% restocking fee does not apply to verified defective merchandise.

13. NON-RETURNABLE PRODUCTS

Unless otherwise agreed in writing or required by applicable law, non-returnable merchandise includes:

Opened products
Used products
Products with broken or removed seals
Products without original packaging
Products damaged after delivery
Expired products
Improperly stored products
Products returned after the applicable return period
Clearance/final-sale merchandise
Customized products
Special-order merchandise
Custom configurations
Private-label products
OEM products
Customer-branded products
Customer-specific packaging or labeling
Products manufactured or procured specifically for a customer
Merchandise that cannot reasonably or legally be returned to inventory

For product-integrity reasons, 12 Panel Now may refuse a return when storage history, packaging integrity, contamination status, temperature exposure or product condition cannot reasonably be verified.

14. WHOLESALE, DISTRIBUTOR AND RESELLER ORDERS

Wholesale, distributor and reseller customers are subject to these Terms unless a separate written agreement expressly provides otherwise.

Eligible non-custom wholesale merchandise may generally be returned within the same 30-day period and is subject to the same 15% restocking fee and applicable non-refundable shipping provisions.

Truckload, container, special-production, unusually large-volume or specially negotiated transactions may have separate terms contained in the applicable quotation, contract, invoice or purchase-order acknowledgement.

Those specifically negotiated written terms control where they directly conflict with these general Terms.

15. PRIVATE LABEL, OEM AND CUSTOM PRODUCTS

Private-label, OEM, customer-branded, specially configured, specially manufactured and special-order products are generally:

FINAL SALE AND NON-RETURNABLE.

Customers are responsible for reviewing and approving all:

Artwork
Logos
Branding
Spelling
Product configurations
Drug panels
Cutoff levels
Labels
Packaging
Quantities
Specifications
Regulatory statements
Proofs

Once artwork or specifications have been approved and production or procurement has begun, the order generally may not be canceled, returned, refunded or exchanged.

Customer approval constitutes authorization to manufacture or procure merchandise according to the approved specifications.

16. ORDER CANCELLATIONS

Standard orders may be canceled before fulfillment only when approved by 12 Panel Now.

Orders that have entered fulfillment or shipped may no longer be cancelable.

Private-label, custom, OEM and special-order merchandise generally cannot be canceled after approval and commencement of production or procurement.

17. INTERNATIONAL ORDERS

Unless otherwise approved in writing, international sales may be final because of customs, regulatory, transportation, product-integrity and re-importation concerns.

International customers are responsible for determining whether products may lawfully be imported, possessed, distributed, sold and used in their jurisdiction.

Customers are responsible for applicable customs duties, import taxes, brokerage fees, permits and registrations unless otherwise agreed in writing.

18. RAPID DRUG TESTS ARE SCREENING DEVICES

Unless specific product labeling expressly provides otherwise, rapid drug-testing products provide screening results.

A preliminary positive, presumptive positive or non-negative screening result should not automatically be considered a definitive laboratory-confirmed result.

When confirmation is required by law, regulation, employer policy, judicial procedure, correctional policy, testing program or professional standard, the result should be confirmed through an appropriate laboratory methodology.

The customer or testing organization is responsible for appropriate procedures concerning:

Specimen collection
Donor identification
Chain of custody
Confirmation
Medical Review Officer review where applicable
Recordkeeping
Confidentiality
Reporting
Result management

19. TEST PERFORMANCE AND RESULTS

Test performance may be affected by factors including:

Improper specimen collection
Timing
Specimen adulteration
Storage
Temperature
Expiration
User error
Cross-reactivity
Medications
Cutoff levels
Specimen characteristics
Failure to follow instructions

Customers must follow applicable product instructions, warnings and limitations.

12 Panel Now does not make medical, employment, legal, probation, parole, insurance or other consequential decisions on behalf of customers.

Those decisions remain the responsibility of the applicable employer, agency, healthcare provider, laboratory, Medical Review Officer, legal authority or other qualified decision-maker.

20. FORENSIC USE ONLY / EMPLOYMENT & INSURANCE POLICY INCORPORATED

The separate 12 Panel Now Forensic Use Only (FUO) / Employment & Insurance (E&I) Policy & Customer Acknowledgement is incorporated into these Terms by reference and forms part of the agreement applicable to products having those designations.

Customers purchasing, distributing, reselling or using an FUO, E&I or otherwise restricted product acknowledge responsibility for reviewing and complying with the applicable intended-use designation.

21. FORENSIC USE ONLY PRODUCTS

Products labeled FORENSIC USE ONLY (FUO) are intended solely for appropriate forensic purposes consistent with their labeling.

FUO products are not intended to be represented or used as FDA-cleared clinical diagnostic devices when they do not possess such clearance.

Appropriate forensic applications may include qualifying:

Court systems
Police departments
Law-enforcement agencies
Probation departments
Parole departments
Juvenile detention facilities
Prisons
Jails
Correctional facilities
Government agencies
Forensic laboratories
Establishments performing appropriate forensic testing for qualifying entities

FUO products are not intended to diagnose, treat, prevent or monitor disease, illness, medical conditions or drug dependency.

22. FUO — AT-HOME AND OTC USE

Unless the particular product is specifically cleared, authorized and labeled for such use, a Forensic Use Only device is not intended to be marketed as a consumer At-Home or Over-the-Counter clinical diagnostic test.

Customers, distributors and resellers must not knowingly market an FUO device for an intended use inconsistent with its labeling.

23. EMPLOYMENT & INSURANCE PRODUCTS

Certain products may possess labeling or regulatory status permitting use solely for Employment & Insurance (E&I) testing.

Depending upon the specific product and its labeling, appropriate applications may include certain:

Pre-employment testing
Workplace testing
Random workplace testing
Reasonable-suspicion or reasonable-cause testing
Post-accident testing
Return-to-duty workplace testing
Insurance-related screening

An E&I designation does not automatically apply to every FUO product or every product offered by 12 Panel Now.

The specific product labeling and intended-use designation controls.

24. FEDERALLY REGULATED TESTING

Products intended for general Employment & Insurance testing must not automatically be assumed to satisfy federally regulated drug-testing requirements.

Unless specifically appropriate and authorized for the applicable federal program, customers must not assume that a general E&I device is suitable for programs involving:

U.S. Department of Transportation (DOT)
Substance Abuse and Mental Health Services Administration (SAMHSA)
U.S. Military
Other federal testing programs

Customers conducting federally regulated testing are responsible for complying with all applicable requirements concerning specimen type, collection, chain of custody, laboratory confirmation, Medical Review Officer review and reporting.

25. SPECIALTY AND EMERGING ANALYTES

Depending upon the particular device, configuration, labeling and regulatory status, products testing for specialty or emerging analytes may have FUO or other intended-use restrictions.

Examples may include:

Fentanyl (FEN)
Xylazine (XYL)
Tianeptine / ZaZa (TIA)
Kratom (KRA)
Synthetic Marijuana / K2 / Spice
Ethyl Glucuronide (EtG)
Alcohol (ALC)
Cotinine (COT)
Ketamine (KET)
Lysergic Acid Diethylamide (LSD)
Methaqualone (MQL)
MDPV / certain synthetic cathinones sometimes referred to as Bath Salts
Psilocybin / mushroom-related screening configurations
Other emerging or non-standard analytes

Inclusion of an analyte on this list does NOT mean that every product testing for that analyte has the same regulatory classification.

The designation of the specific product controls.

26. ORAL FLUID AND SALIVA PRODUCTS

Certain oral-fluid and saliva drug-testing products or configurations may have FUO or other intended-use restrictions.

Customers must not assume that an oral-fluid device has the same regulatory classification as a urine-testing device merely because both screen for similar analytes.

27. FUO / E&I CUSTOMER ACKNOWLEDGEMENT

By purchasing, distributing, reselling or using a product having an FUO, E&I or other intended-use restriction, the customer acknowledges that:

The customer is responsible for reviewing the specific product’s intended-use designation.
The customer is responsible for determining whether the product is appropriate and lawful for its intended application.
The customer will not knowingly relabel, misrepresent, advertise or distribute the product for a purpose inconsistent with its designated intended use.
The customer is responsible for applicable federal, state and local compliance.
Availability for purchase from 12 Panel Now does not mean that every product may be used for every testing purpose.
Similar products may possess different regulatory classifications.
The customer will seek clarification before use if the product’s regulatory designation is unclear.

The complete FUO / Employment & Insurance Policy & Customer Acknowledgement is incorporated into these Terms.

28. NO MEDICAL, LEGAL OR REGULATORY ADVICE

Product information, cutoff information, detection information, regulatory descriptions and educational material provided by 12 Panel Now do not constitute individualized medical, legal or regulatory advice.

Customers should obtain qualified professional advice where appropriate.

29. COMPLIANCE WITH LAW

Customers are responsible for ensuring that their purchase, possession, storage, advertising, distribution, resale and use of products complies with applicable federal, state and local requirements.

Drug-testing requirements vary by jurisdiction and testing program.

30. RESELLERS AND DISTRIBUTORS

Resellers and distributors are responsible for accurately representing product specifications, regulatory classifications and intended uses.

They must not knowingly:

Remove or conceal FUO designations
Misrepresent regulatory status
Represent an FUO product as FDA cleared for clinical use when it is not
Make unsupported medical or diagnostic claims
Market products for unauthorized uses
Alter regulatory labeling
Make regulatory representations not supported by applicable product labeling

Resellers are responsible for representations or warranties independently made to their customers that were not expressly authorized by 12 Panel Now.

31. PRODUCT STORAGE AND HANDLING

Customers are responsible for proper storage, transportation, handling and inventory rotation after delivery according to applicable product instructions.

Exposure to inappropriate temperatures, moisture, sunlight, contamination or other improper conditions may affect product performance.

12 Panel Now is not responsible for product problems resulting from improper storage or handling after delivery.

32. EXPIRATION DATES

Testing products have manufacturer-established expiration dates.

Unless a minimum remaining shelf-life requirement was expressly agreed to in writing before purchase, receiving an otherwise compliant and unexpired product does not constitute a defect merely because the customer expected a later expiration date.

Customers purchasing large quantities should consider anticipated usage before ordering.

33. WARRANTIES

Products are subject to applicable express manufacturer warranties.

To the maximum extent permitted by law, except for warranties expressly provided in writing, products and website services are provided on an:

“AS IS” AND “AS AVAILABLE” BASIS.

12 Panel Now disclaims implied warranties to the extent permitted by applicable law, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Nothing in these Terms eliminates warranties or legal rights that applicable law does not permit to be excluded.

34. LIMITATION OF LIABILITY

To the maximum extent permitted by law, 12 Panel Now will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages arising from the purchase, possession, storage, distribution, resale or use of products or use of the website.

Where legally permitted, this includes lost profits, lost business opportunities and consequential losses arising from testing, employment, business or other decisions.

To the maximum extent permitted by applicable law, aggregate liability arising from a particular product transaction will not exceed the amount actually paid to 12 Panel Now for the specific product giving rise to the claim.

These limitations do not apply to liability that applicable law does not permit to be excluded or limited.

35. COMMERCIAL CUSTOMER INDEMNIFICATION

To the extent permitted by law, commercial customers, distributors and resellers agree to indemnify and hold harmless 12 Panel Now and its applicable affiliates, owners, officers, employees and representatives from third-party claims arising from:

Unauthorized product claims or advertising
Improper resale or relabeling
Use inconsistent with product labeling
Unlawful distribution
Customer modification
Improper storage or handling
Customer testing or employment decisions
Customer regulatory violations
Misrepresentations made by the customer
Material breach of these Terms

This provision does not apply to liability that cannot legally be disclaimed.

36. PAYMENT DISPUTES AND CHARGEBACKS

Customers who believe a billing, product or order issue has occurred should contact 12 Panel Now promptly so the matter can be investigated.

A chargeback or payment dispute does not extinguish amounts legitimately owed under an applicable transaction.

12 Panel Now may provide payment processors, banks and card networks with appropriate documentation including:

Order records
Transaction records
Correspondence
Tracking information
Proof of delivery
Return-policy information
Policy acceptance records
Other relevant transaction evidence

37. INTELLECTUAL PROPERTY

Unless otherwise stated, original website content, text, graphics, designs, photographs, trademarks, logos and other proprietary materials are owned by or licensed to 12 Panel Now and protected by applicable intellectual-property laws.

Manufacturer names and trademarks remain the property of their respective owners.

Unauthorized commercial copying or reproduction is prohibited.

38. ACCEPTABLE WEBSITE USE

Users may not use the website to:

Commit fraud
Submit unauthorized payment information
Introduce malware
Attempt unauthorized access
Interfere with website operation
Impersonate another person
Unlawfully collect information
Circumvent security measures
Engage in illegal activity

12 Panel Now may restrict website or account access in response to suspected fraud, security threats or material violations of these Terms.

39. PRIVACY POLICY INCORPORATED

The separate 12 Panel Now Privacy Policy is incorporated into these Terms by reference.

The Privacy Policy describes how personal information may be collected, used, disclosed, retained and protected and explains applicable privacy choices and rights.

By using the website and providing personal information, customers acknowledge the practices described in the Privacy Policy.

Where applicable law requires consent beyond acknowledgment, 12 Panel Now will obtain such consent as required.

40. THIRD-PARTY SERVICES AND LINKS

12 Panel Now may use third-party providers for payment processing, shipping, website services, analytics, advertising, communications and other legitimate business functions.

Our website may also contain links to third-party websites.

12 Panel Now does not control and is not responsible for third-party websites, independent privacy practices, content or security.

41. FORCE MAJEURE

12 Panel Now will not be responsible for delays or failures caused by circumstances reasonably outside its control, including:

Hurricanes
Floods
Fires
Natural disasters
Epidemics
Labor disruptions
Manufacturing interruptions
Transportation disruptions
Carrier failures
Governmental actions
Customs delays
Import restrictions
Power failures
Cyber incidents
War
Terrorism
Civil disturbances
Supplier shortages

42. GOVERNING LAW

Except where applicable law requires otherwise, these Terms and transactions with 12 Panel Now will be governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

Subject to rights that cannot legally be waived, disputes relating to these Terms will be brought before a court of competent jurisdiction in Florida.

43. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent legally permissible and the remaining provisions will remain in effect.

44. NO WAIVER

Failure by 12 Panel Now to enforce a provision on one occasion does not constitute a waiver of that provision or the right to enforce it on another occasion.

45. ENTIRE AGREEMENT AND INCORPORATED POLICIES

These Terms, together with the policies incorporated by reference, constitute the general agreement governing website use and purchases from 12 Panel Now.

The following policies are expressly incorporated:

1. 12 Panel Now Privacy Policy

2. 12 Panel Now Return & Refund Policy

3. 12 Panel Now Forensic Use Only (FUO) / Employment & Insurance (E&I) Policy & Customer Acknowledgement

The incorporated policies should be read together with these Master Terms & Conditions.

If an incorporated policy contains a provision addressing a subject more specifically than these general Terms, the more specific provision will ordinarily control with respect to that subject unless otherwise stated or prohibited by applicable law.

46. SPECIFIC WRITTEN AGREEMENTS

A negotiated quotation, government contract, distributor agreement, wholesale agreement, private-label agreement, OEM agreement, credit agreement, purchase-order acknowledgement or other written agreement accepted by 12 Panel Now may contain additional or different provisions.

If a specifically negotiated written provision directly conflicts with these general Terms, the specifically negotiated written provision will control for that transaction.

47. CHANGES TO THESE TERMS AND POLICIES

12 Panel Now may update these Terms and incorporated policies periodically to reflect changes in law, regulation, technology, products or business practices.

The effective or last-updated date will be revised as appropriate.

Unless otherwise required by law, the version applicable when a transaction occurs will generally govern that transaction.

Material changes will be handled as required by applicable law.

48. ELECTRONIC ACCEPTANCE

To the extent permitted by applicable law, electronic acceptance of these Terms has the same effect as acceptance in writing.

Acceptance may include checking an agreement box and submitting an order or otherwise electronically indicating agreement where an acceptance mechanism is presented.

12 Panel Now may maintain records showing the version of the applicable policies presented or accepted in connection with a transaction.

49. CONTACT INFORMATION

12 Panel Now

801 N Congress Ave., Suite 101
Boynton Beach, FL 33426

Telephone: 561-897-9238

Customer Service:
info@12panelnow.com

Product Classification / Regulatory Questions:
thestaff@12panelnow.com

Questions concerning product regulatory classification should be submitted before purchase or use when the customer is uncertain regarding a product’s intended use.

50. FINAL CUSTOMER ACKNOWLEDGEMENT

BY ACCESSING 12PANELNOW.COM, CREATING AN ACCOUNT, PLACING AN ORDER, SUBMITTING A PURCHASE ORDER, APPROVING A QUOTATION, APPROVING A PRIVATE-LABEL OR CUSTOM PRODUCT, OR PURCHASING PRODUCTS FROM 12 PANEL NOW, YOU ACKNOWLEDGE THAT YOU HAVE HAD THE OPPORTUNITY TO REVIEW AND AGREE TO THESE MASTER TERMS & CONDITIONS AND THE APPLICABLE POLICIES INCORPORATED BY REFERENCE.

These incorporated policies include the:

PRIVACY POLICY

RETURN & REFUND POLICY

and

FORENSIC USE ONLY (FUO) / EMPLOYMENT & INSURANCE (E&I) POLICY & CUSTOMER ACKNOWLEDGEMENT

Where applicable to your purchase, you further acknowledge:

Eligible standard returns must be requested within 30 days of receipt and are subject to a 15% restocking fee and applicable non-refundable shipping charges.

Private-label, OEM, custom-manufactured and special-order products are generally final sale once approved and production or procurement has begun.

Products designated Forensic Use Only, Employment & Insurance, or otherwise subject to an intended-use restriction must be purchased, distributed and used consistently with the applicable product labeling and intended use.

The customer is responsible for determining whether the specific product purchased is appropriate and lawful for the customer’s intended application and testing program.

We are here to assist you every step of the way.