12 Panel Now’s main goal is to provide our customers with quality and affordable drug testing supplies that provide results within minutes. We commit to fulfill this mission and pledge while also following the procedure for returns.
How do I return an item?
All opened drug and alcohol products are non-refundable due to the nature of these products. However, products may be returned for a full refund of the cost of the item excluding freight.
Products can be returned if…
The product was shipped in our error, by 12 Panel Now
The product was deemed defective by 12 Panel Now, after investigation.
If one of the above conditions is the case for returning a product, then the product must be returned in new condition with the original packaging and all the included accessories. 12 Panel Now will also refund shipping charges if the product being returned was the result of our error. The product should be returned within 15 days of receipt along with a copy of the original invoice. 12 Panel Now will use tracking reports provided by the shipper and no international returns are allowed. Once the returned product has been received, and once the credit or refund is issued, an email confirmation will be sent.
A product cannot be refunded that has been used improperly or id the procedure for test confirmation (gc/ms or lc/ms) have not effectuated in the case of the drug tests. In this case, all the manufacturer’s warranties will automatically expire.
Do You Have Questions?
Call our office at 888-936-6627 every Monday-Friday between 8am – 7pm EST for any questions. You can also email us at firstname.lastname@example.org or check out our FAQ page. At 12 Panel Now, we understand the need for excellence in customer service and also understand that procedures must be in place to provide a clear understanding of company policy to achieve this goal.