Shipping FAQ
If I Pay for a Next Day Air Delivery, Am I Guaranteed to Receive It the Next Day?
Air deliveries performed by UPS are counted via business days, so you will receive your package the business day after it has been shipped. We also do not ship orders placed after 4 pm EST on the same day, so Next Day orders placed after 4 pm will be shipped the following business day. Read more shipping faq.
Why Can’t I Check the Tracking of My Package?
After you place your order, an email will be sent to you with the tracking number within a business day. If you did not receive this email, it’s possible that the e-mail was entered incorrectly, sent to your spam folder, or blocked. If you did not receive this email, please call or email us and we’ll be happy to give you the status of your shipment.
Why Does My Tracking Info Still Say “Label Created, Not yet in the System” When I Placed It X Days Ago?
If your order was placed via USPS, sometimes your label might not show up in their system even 1-3 days after they have received the package. The same can happen for UPS orders, although they almost always show up in their system the night they are shipped. If you have any questions regarding the status of your order, please contact us and we will investigate the matter.
I Placed My Order but I No Longer Need It. Can I Return It and Get a Refund?
12 Panel Now accepts returns for unused items as long as they are placed within 30 days after the day they are purchased. Although shipping is free upon order, we still incur a cost for every order that is shipped, and you will be refunded the amount of your order once we receive the returned goods, minus the cost of shipping.
How can I track my shipment?
Once your package has been shipped, you should receive a tracking number. You can input this number on the shipping company’s website to see real-time updates on the location and status of your package. If you didn’t receive a tracking number, contact the sender or the shipping company for more information.
What happens if my shipment gets lost or damaged?
If your shipment gets lost or damaged, you should immediately contact the shipping company to report the issue. Most shipping services offer some form of insurance, either included with your shipping costs or available for an additional fee. This insurance can reimburse you for the value of lost or damaged items. Make sure to keep all original packaging and documentation, as this may be required for a claim.